Help: PS3 True Blue Update Problem, Unable to communicate with the dongle

[Conor McMahon]

I know this is not the first post about this problem. but i didnt find the answer in this forum, so i post it again here, hope you guys can help me, thanks again.

I bought a PS3 True Blue online, i got this problem during the update process. see pics below.

1. The screen says "ERROR: Unable to communicate with the dongle"

di-XXJ8.jpg

2. LED always red

di-H7WG.jpg


Looks like this is a normal problem happens on many guys, is there any solution to this ? i want to contact the official team, but never can get a contact email or form in the official site. hope someone in this forum can help me to solve it, or there is no method to fix it?


Edit: this is the second time i met this problem, the first time, i returned my dongle and replaced a new one, but now the second one i received is the same, can't the official tested it before sending them out.. bad luck.

Thanks in advance!

[cookie_monsta]

have you tried the dongle without updating?

the only thing i can think of is return it and get another replacement...

[Conor McMahon]

have you tried the dongle without updating?

the only thing i can think of is return it and get another replacement...

thanks, yeah, i have tried without updating, no luck, the system info still says PS3 V3.55 which means it can not detect the PS3 TB

[cookie_monsta]

i dont get it...i've ordered 3 dongles all at different times from 2 different places and all three work fine...its just plain bad luck i think...send it back for another one dude

[BNDVS]

Try in recovery menu update to OFW 3.55, then the TB CFW PS3, and run PS3 without dongle. Then install and run update 2.2 for TB. This method helped me "revive" my dongle.

[wigwrm]

Did you make sure to not insert the dongle until the updater program asks you to? Personally, I had it plugged in after the ps3 booted up and it updated just fine.

I can't see why there are so many reported issues with this dongle. It's just a CPLD/FPGA, with a usb interface. Soldering issues aside, why would so many failures result? If you take the thing apart you could at least reprogram it yourself, if a bad flash occurred.