I know this is not the first post about this problem. but i didnt find the answer in this forum, so i post it again here, hope you guys can help me, thanks again.

I bought a PS3 True Blue online, i got this problem during the update process. see pics below.

1. The screen says "ERROR: Unable to communicate with the dongle"

di-XXJ8.jpg

2. LED always red

di-H7WG.jpg


Looks like this is a normal problem happens on many guys, is there any solution to this ? i want to contact the official team, but never can get a contact email or form in the official site. hope someone in this forum can help me to solve it, or there is no method to fix it?


Edit: this is the second time i met this problem, the first time, i returned my dongle and replaced a new one, but now the second one i received is the same, can't the official tested it before sending them out.. bad luck.

Thanks in advance!